Refund & Cancellations Policy

Refunds

• All refunds will be dealt with on a case by case basis depending on the given circumstances.
• All refunds that are requested will be processed by Finance and Accounts Department.
• Depending on how the course payment was originally made, the refund will be organised accordingly, example – if the course payment was done by credit card, the then the calculated amount will be refunded on the credit card. If the payment was done on EFT (Electronic Funds Transfer) then Finance and Accounts Department will request for the BSB and Account number in writing so that refund can be organised.
• Refunds will be organised within 5 to 10 working days.
• Once refunds are processed the records will be available and administration department will record all the details by adding in notes to the student’s record in the Student Management System and the finance and accounts department will record the relevant details in the accounting software system, if applicable.
• Finance and accounts department will then notify the training and compliance department via email to notify them of any refunds that have been processed.
• Disputes relating to refunds will be determined under the Complaints and Appeals policy.

Cancellations

• In the event of the course being cancelled or postponed by more than 4 weeks, all fees will be refunded.
• To withdraw from a course prior to commencement and obtain a full refund, students need to contact our administration office at least five (5) working days prior to the start of the course. In the event of a withdrawal within five (5) working days up to 24 hours prior to the start of the course, 50% of the course fee will be refunded.
• No refunds can be made for cancellations received less than 24 hours prior to course commencement and for future bookings a full course fee will be required.
• No refunds can be made for no shows on the day of the course and for future bookings a full course fee will be required.
• In the event of cancellation by the student and or the employer, where full payment has not already been received, ExelTrain Pty Ltd reserves the right to recover full course fees (100% course fees are payable).

Transfers

• Students who wish to transfer their booking for a later course must do so at least 5 days prior to their scheduled course date; in this case course fees will be transferred to the next course.
• Students are only permitted to transfer on one occasion. An administration fee of $50 + (GST) will be applied for any further transfers unless applicable to any of the above reasons.
• No refund will be given for withdrawal after the course has commenced.

Online Courses

• For online course/s once the user has logged in, the course will be deemed as commenced and no refunds will apply.
• Funds will be held for a maximum of 12 months.